Refunds & Returns

Last updated 22 September 2026.

Changing your mind

Contact us within 15 days of purchase for a standard stock item. The item should be unused and returned in its original condition. You pay the direct cost of a change-of-mind return. Contact us for the correct return warehouse before sending anything.

Faulty, damaged or incorrect goods

Goods must match their description and be of acceptable quality under the Consumer Protection (Fair Trading) Act and Sale of Goods Act. Contact us promptly with your order number and details of the problem. We will arrange the remedy that applies, including repair, replacement or refund. We cover reasonable return costs for faulty or incorrect goods.

Refund timing

Approved refunds are made to the original payment method. Bank and payment-provider processing times may apply. We do not charge cancellation or processing fees.